Attract, Retain and Recover Customers

Retail Solutions with Artificial Intelligence


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What we offer

Over 20 years managing customer clubs that guarantee stability and

profitable commercial growth for our clients.

Management of Customer Clubs

Give names and surnames and use the available tools to attract, retain and satisfy each customer.

Get to know your customers better and improve the segmentation of your promotions

A loyalty system is essential to better understand your customers, obtaining precise information about their behaviors, purchasing habits, preferences and feedback. This will help improve promotion segmentation, offering content and offers tailored to each user and more relevant. It will also provide greater visibility of all the benefits and advantages your brand offers, creating more exclusive and differentiated strategies. This will increase brand awareness, improving customer satisfaction and gaining new ones.

Regulatory Compliance

Manage registration processes with criteria and transparency, enabling the necessary channels to generate trust in your customers. Ensure clear and responsible records that support data processing and information, establishing contractual relationships based on transparency and mutual trust.

Dynamic Omnichannel

We activate dynamic channels to achieve true integrated omnichannel, ensuring reach to 100% of your selected customers, at the lowest possible cost and within a contractually guaranteed timeframe.

Employee and Point of Sale Integration

Highly scalable activation systems, capable of managing from 5 to 1000 points of sale and associating staff by store, area or role. Thanks to an advanced permission system, total operational control is guaranteed, with daily alerts and reports so no unexpected event goes unnoticed.

Multichannel Promotions

Promotions that connect

Integrate communication via Email, SMS, Web and Social Media from a single platform

With a single platform, integrating Email, SMS, Website and Social Media communication, you can improve your brand image with customers and increase company profitability simultaneously. Centralizing all your main communication channels allows companies to define a global marketing strategy to maximize the appeal to potential and current customers. Additionally, through tracking tools and detailed statistical reports, you can measure the performance of all campaigns and analyze the results obtained. The loyalty system is also an excellent way to offer customers incentives for their loyalty, providing rewards for their purchases or even discount coupons. The flexibility to offer a selection of products and services at attractive prices also contributes to improving consumers' perceived value.

Customer Loyalty

Smart customer loyalty

Integrate your own cardless customer loyalty system into any POS

Integrate your own cardless customer loyalty system into any POS so your customers can enjoy rewards and discounts instantly. Offer rewards for their accumulated spending and exclusive discounts to loyal customers. Thanks to this system, customers can enjoy unique rewards every time they make a purchase, while contributing to your business growth. This will make it easier for customers to receive their rewards and give you the freedom to manage your own loyalty account from any mobile device, without the need for a card. Additionally, this system will allow you to offer personalized experiences to your customers to keep them satisfied in the long term.

Licenses and Franchises in Retail Commerce

Loyalty Without Limits

Break the traditional barriers of loyalty and offer a seamless, unrestricted experience.

Transform your retail loyalty and promotions strategy by unifying customer interaction regardless of where or when they shop. Thanks to a robust control and compensation system, you can calculate and manage payments between different owners and chains, allowing customers to enjoy all your points of sale without restrictions.

Gift Vouchers

Sustainable Gift Vouchers

Offer your customers the purchase of programmable, paperless gift vouchers using their mobile phones

Programmable paperless gift vouchers allow customers to save time by not having to print anything manually. These vouchers encourage users to purchase products at low cost and revisit the establishment or reload them in the same way. This flexibility allows customers to purchase as many vouchers as they wish. Additionally, using mobile phones means customers incur no extra costs for printing vouchers, as all information is stored directly on their phones. This gives customers greater convenience when making transactions, processing reloads and redeeming vouchers, as they only need their mobile phones. The loyalty system also protects the environment by saving resources like paper and ink. This gives customers a sense of satisfaction knowing they are participating in something that helps the environment.

Customer Recovery

Customer recovery automation

The system that allows you to prevent your customers from stopping shopping at your stores

A good loyalty system should incorporate automated customer recovery strategies, where personalized algorithms activate automatic mechanisms to prevent distracted customers from forgetting us. This is achieved through adjustable processes that detect inactivity, monitor customer behavior and activate personalized campaigns that encourage their return.

Our focus on personalization through the use of your purchase data will allow you to:
• Receive personalized offers and discounts.
• Exclusive additional benefits.
• Rewards for participation.
• Opportunities to test new products.

By using our platform, you will have the ability to better understand their tastes and preferences. This intelligence will allow you to convey relevant and personalized messages to your users that generate loyalty and satisfaction.

Advanced Customer Recovery with AI

Dynamic anticipation

Anticipate customer loss

Detect in advance which customers might stop preferring your brand.

With years of experience in customer loyalty and recovery, we have developed predictive models that allow us to anticipate weeks or even months before a potential customer loss. These models, based on multiple variables, generate lists of customers at risk of abandonment, allowing action before they stop choosing us. Anticipation makes the difference in profitability: don't wait to be forgotten to start recovering.

Analysis of Products Sold

Personalize your campaigns and analysis based on what your customers buy

Capture all information about products sold to customers to improve the management of your customer club

We are committed to offering the best possible experience, allowing you to obtain the best benefits. We use cutting-edge technology to enable you to personalize your campaigns and analysis based on your customers' purchasing habits.

Our focus on personalization through the use of your purchase data will allow you to:
• Receive personalized offers and discounts.
• Exclusive additional benefits.
• Rewards for participation.
• Opportunities to test new products.

By using our platform, you will have the ability to better understand their tastes and preferences. This intelligence will allow you to convey relevant and personalized messages to your users that generate loyalty and satisfaction.

Loyal customers

Tickets

Promotions

Recovered customers

Exclusive advantages

Achieve greater customer satisfaction and increased brand loyalty with Hybrid Retail's smart tools

Contact

Improve your brand reputation

Boost your business growth

Offer a wide range of rewards for a broader customer base

Increase your sales by including incentives

Provides insights about your market niche behavior

Contact

We are at your disposal to help you improve communication with your customers and increase sales.

Offices

Madrid: c/ Victor Hugo 1 / 28004 Madrid

Barcelona: Gran Via Carles III, 58-60A / 08028 Barcelona